Description
1. Quality of work – Knowledge of work & systems including diagnostics. – Ordering correct parts first time round to complete job – Loading and closing of quality DTAC’s 100% – Comebacks less than 3% of own total labour sales – Productivity at 100% and efficiency 85% – Charge to total percentage = 85% – Carry out all DLM’s and courses assigned timeously. – Adhere to company SOP’s. – Comply with Company minimum tool requirements. – Efficient time management re travelling etc. 2. Administrative duties – Completion of job cards within 24 hours – Accurate completion of daily reports and technician diary. 3. Customer service – Ensure customer satisfaction is at 100% and all queries are attended to timeously. – Ensure proper communication regarding jobs in progress
Requirements
Qualifications: Matric-National Senior Certificate- Grade 12 NQF L4 – School/College/Training Certificates Related trade theorty Skills: Attention to detail Practical Skills Communication Skills Computer Skills Experience: Service Technician