Description
We are looking for a talented POWERGEN FIELD SERVICE TECHNICIAN to join our team specializing in SERVICE for our DISTRIBUTION BUSINESS SEGMENT in JOHANNESBURG, GAUTENG, SOUTH AFRICA.
In this role, the candidate will make an impact in the following ways:
- Ensures accountability – Holding self and others accountable to meet obligations.
- Communicates effectively – Developing and delivering multi-mode communications that convey a clear comprehension of the unique needs of different audiences.
- Plans and aligns – Planning and prioritizing work to meet undertakings aligned with organizational goals.
- Service Documentation – Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
- Technical Escalation – Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer feedback with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate feedback to ticket resolution in a timely manner.
- Diagnostics Application – Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Qualifications
To be successful in this role the candidate will need the following:
- Apprentice Trained Power Generation/ Electrical Technician (Preferred)
- Vocational diploma from relevant technical institution
- Current relevant electrical certification
- Locally valid driving permit