Purpose
To assist the Technician: Fiber Operations with the maintenance, repairs and fault finding on the LIT SA managed fibre networks to ensure continuous service and network uptime in line with customer Service Level Agreements.
MAINTENANCE (PREVENTATIVE, REMEDIAL & CORRECTIVE)
Assist with the maintenance of LIT SA fibre assets / fibre routes in allocated maintenance area
Customer fibre maintenance (FSN and TFR fibre on the railway servitudes)
24 Hour standby to manage after hour repair work as required on all fibre routes. Shift work to ensure 100% support over 24-hour day
Minor civil works to expose buried optic fibre cables and assist with preventative maintenance tasks – trenching, installation and hauling new cables, cleaning after repairs
Adhere to LITSA and Customer Health & Safety requirements
Assist with activities in other Technology areas as and when required (IP, Voice, Transmission and Facilities)
Respond timeously to call outs ensuring minimal downtime and adherence to Mean time to Repair rate (MTTR)
QUALITY
Maintain and manage all equipment issued along with the quality of work on the Network
Complete work thoroughly, accurately and according to specifications.
REPORTING AND ADMINISTRATION
Comply with all policies and processes
Advise & suggest on continuous improvements
Assist with reporting
Requirements
Grade 10 essential
1 year experience in a Telecommunications environment, preferably in metro fibre maintenance/operations
Experience in fibre optic cable maintenance practices and standards