Requirements
- A minimum of a National Diploma or equivalent qualification in Electrical Engineering
- Minimum of atleast 2 years’ experience in a similar role and environment
- Industrial background with 3 to 5 years’ experience preferably in the railway industry
- Technical/ Electro-Mechanical background with 3 – 5 years’ experience preferably in the railway industry
- Ability to read and understand schematics drawings and software specifications
- Working knowledge of Quality and Health & Safety standards and systems preferable
- Computer literate (Word, Excel, PowerPoint
Measurement:
- Achievement of QCD (Quality Cost & Deliver) Commitments and EHS
- Demonstrate good understanding of customer- supplier relationship
- Adhere to EHS and Quality policies
- Continuous improvement of task executions
- Technical performance for customer corrective and preventative team
- 24 hours repairs for any defect upon receiving the train for repairs
- Right Diagnosis of the repair to be done to solve the defects
- Root cause investigation of complex failures
- Understanding of the Train sub-systems and reading of train schematics
- Ability to train and coach the customer technicians on fault finding
- Help Desk Measurement
Responsibilities :
Technical Support
- Support/Interface with Engineering Department for the analysis of all data coming from the field for the purposes of resolution of technical problem on the on trains
- Reporting of all the anomalies found in commercial service and organization of the same in official reports to be sent to all company function
- Interface with the customer and the technical fleet management to deal with all emergencies possible arising during the commercial service