PURPOSE OF POSITION
The prime objective of the Assistant Technician, is to ensure efficient & effective delivery of technical services & maintenance within the region to achieve operational SLA’s.
KEY RESPONSIBILITIES
- Drive compliance to standard work across Installation, maintenance & training of key supported products such as, ATG, E-Fuel, SiteOmate, Enhance and Gilbarco Pumps.
- Assist with support to ensure that calls are resolved first time and been monitored against monthly SLA performance.
- Ensure that quality of work carried out is exceptional at all times, with maintaining housekeeping across fleet & sites.
- High level of professionalism and feedback is maintained.
- Provide detailed, complete information on the inteliserve electronic job card updates, as well as the HEAT call closure updates.
- Report on incident and near misses, as well as finalize the incident investigation process.
PERSONAL QUALIFICATIONS & EXPERIENCE
Education/ Achievements:
- Matric with at least N4 in electrical, Mechanical or electronics engineering
- Preferred: Diploma in Electrical/Mechanical/Electronics Engineering
Experience/ Knowledge:
- At least 1 years working experience within a service-based industry
Specific Skills
- Proficient computer skills
- Accuracy, efficiency, and reliability are key skills
- Ability to communicate quickly and effectively both written and verbal
- Proven logical problem-solving skills
ROLE SPECIFIC COMPETENCIES & BEHAVIOURS
Customer Driven
- Gains insight into customer needs.
- Identifies opportunities that benefit the customer.
- Builds and delivers solution that meet customer expectation.
- Establishes and maintains effective customer relationships.
Collaborative
- Works cooperatively with others across the organization to achieve shared objectives.
- Represents own interest while being fair to others and their areas.
- Partners with others to get work done.
- Credits others for their contributions and accomplishments.
- Gains trust and support of others.