Full Job Description
Responsible for repairing and testing of products. Performing fault-finding on equipment. Ensure repairs are completed within specified timeframe ensuring excellent customer service. Key Performance Arears
- Assembling, evaluating, testing, and maintaining electrical or electronic wiring, equipment, appliances, and apparatus.
- Troubleshooting, repairing malfunctioning equipment: – Electronics, Inverters, UPS and AVR’s.
- Report writing skills.
- Handling customer technical enquiries.
- Troubleshooting and repairs on customer products
- Running back orders and ensuring repairs are conducted within specified turnaround time as per repair policy
- Consistently perform in a manner that ensures deadlines are met for all repairs performed
- Stock control within the workshop
- using hand tools and measuring equipment, oscilloscopes, multimeter etc.
- Reading and interpreting electrical and electronic circuit blueprints, diagrams, and schematics.
- Advising management on continued use of unsuitable equipment, appliances, and apparatus.
- Ordering of electrical supplies and equipment
- Examining customers’ appliances and identifying the cause of appliance breakdowns.
- Performing maintenance work on customers’ appliances.
- Providing rough estimates to customers on how much it would cost to repair damaged or malfunctioning appliances.
- Repairing or replacing defective or damaged appliance components upon approval from customers.
- Advising customers on how to use appliances correctly.
- Proven experience repairing, installing, and maintaining home appliances.
- The ability to use various hand tools.
- The ability to stand for extended periods.
- The ability to lift heavy objects.
- Excellent problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.