Job Description
- Identify and understand customer needs to consistently provide a high quality service.
- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
- Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
Qualifications
- Grade 12 / Matric
- Minimum of 6 months call center experience in a service environment
- UK call center experience advantageous
Additional Information
Required Skills:
- Computer literacy
- Proficient in MS Word, Email and good typing speed
- Neutral accent with excellent verbal and written English communication skills
Competencies:
- Customer service orientation
- Results driven
- Quality focus
- Ability to work under pressure
- Ability to adapt to constant changes
- Ability to work in teams
- Empathetic