Key Output
- Ensure improved product health for all products in area of responsibility
- Provide support for new product introduction
- Present product issues to management
- Compile informative product issue reports and address to Service Engineering and management
- Provide expert technical support for Warranty resolution and 1 hour training sessions
- Ensure effective self-management and performance ownership
- Ensure resolution of product issues according to Service Letter guidelines
Qualification, Experience and Competencies
- Grade 12
- Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice/learner ship experience]
- Demonstrated practical and theoretical training skill
- Sound interpersonal relationship skills
- Computer Literate (MS Office & SIS ET)
- Trouble shooting, problem solving and failure analysis skills
- Knowledge of components
- Applicable product knowledge
- Familiar with the use of Service Technician Workbench
- Business communication and presentation skills.
- Planning and prioritizing of jobs, Computer Literate (MS Office & appropriate SAP proficiency SIS STW)