Job Responsibilities:

• Answer incoming calls and respond to customer’s emails as well as other social media platforms in a professional, efficient and effective manner.
• Providing customers with the organization’s service and product information
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Recording details of comments, inquiries, complaints, and actions taken
• Manage and resolve customer queries, complaints as well as provide the relevant feedback to customers.
• Identify and escalate issues to the relevant Department manager or Head of Department
• Route calls to appropriate resources
• Other duties assigned