What are we looking for?
We are looking for someone with the following experience, qualifications and /or skillsets:
- Updates of assigned incidents, service requests and change management on prescribed internal or customer systems.
- Maintains SLA commitments for customers.
- Assisting in managing with 3rd party calls.
- Prescribes and follows internal and customer procedures.
- Password resets
- Connectivity related problem identification
- Outlook email configurations and support
- Curro core applications
- MS Office 365
Qualifications:
- Matric/Grade 12
- A+ or equivalent.
- N+ or equivalent.
- ITIL Foundation – (advantageous).
Experience:
- Approximately 1-2 years’ experience supporting relevant Workstation Services and systems solutions.
- COVID19 Vaccination Certificate is essential
- Ability to work in complex IT infrastructure environments.
- Understanding of systems architecture necessary to design and implement Workstation Services and systems solutions for customers.
- Know the hardware components and functions and how these differentiate the systems platform.
Closing date: 25 May 2023.