Dis-Chem Pharmacies’ in Midrand has an opportunity available for a Clinic Call Centre Agent to join the team. The main purpose of this role will be to Effectively assist clinic customers with queries and booking of appointments with Dis-Chem Wellness clinics and provide consistent standard of service in line with operational guidelines. Ensure all communication is in accordance with the South African Nursing Council.
Minimum Requirements:
Essential:
- Grade 12 – Matric or a Senior Certificate
- 0 – 1 years relevant experience
Advantageous
- Customer care experience
Job Description:
- Correctly utilise and manage the call centre telephone in accordance with operational procedures and requirements.
- Keep abreast of changes in medical aid procedures and requirements for claims and Clinic Services.
- Ensure that all customer profile statuses are updated correctly and the correct action reasons are entered.
- Ensure that concise notes are made on the system regarding any special requirements of the patient.
- Advise and assist patients regarding Clinic Services offered by Dis-Chem.
- Follow up with patients regarding any feedback requested.
Competencies
Essential:
- Ability to work under pressure.
- Basic understanding of problem solving.
- Addresses customer questions in a timely manner.
- Recognises the need for procedures and follows relevant procedures.
- Conveys idea and facts verbally using language.
- Accountability and dependability
Closing Date 11 June 2023