Job Description
At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
Key Responsibilities
Answering customers’ inquiries via Chat, Email, and Social Media.
High level queries escalated to CEO to be investigated and resolved
Liaising with UK colleagues , couriers and third party in a professional and cautious manner
Deliver the right information, while using multiple tools and business platforms simultaneously.
Providing efficient and accurate customer service, explaining possible solutions, and ensuring the customer feels supported and valued.
Ensure that you follow up and resolve all your pending queries in the time frame agreed with you
Respond to email queues promptly and appropriately.
Process ad hoc tasks and/or refunds accurately.
Identify and escalate problematic queries timeously.
Qualifications and Experience
Matric or equivalent qualification
A minimum of 12 months experience within a contact centre in an agent or similar role
Excellent level of proficiency in written & spoken English
Strong analytical, problem solving and investigative skills
Exceptional customer Service Experience
UK Call Centre experience advantageous
Closing date: 2023/06/03