POSITION PURPOSE
Responsible for providing excellent and effective client service on the Concept and Dashboard system and any other systems that Broll Property Management may use or acquire.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for providing effective inbound and outbound services.
a. Responsible for answer calls and respond to emails in the Company.
b. Handle customer inquiries both telephonically and email
c. Research required information using available resources.
d. Manage and resolve customer complaints.
e. Provide customer with service information.
f. Identify and escalate priority issues.
g. Route calls to appropriate resource
h. Follow up customer calls where necessary.
i. Document all call information according to standard operating procedures.
EDUCATION/CERTIFICATION:
Matric.
Call Centre Certificate
REQUIRED KNOWLEDGE:
minimum of 1 year call centre experience (inbound & outbound)
ABILITIES/ATTETUDES:
Able to work-day and night shifts on a 24 hour and 365 days basis.
Able to work well independently.
Good problem-solving skills.
People orientated, Ethical, Motivated.
Approachable, Quality awareness, Reliable, Assertive, Adaptability
Solid oral and written communications abilities.
Be able to communicate effectively at all levels.
Able to work under pressure.
Good time management.
Closing Date 11 June 2023