Job Responsibilities:
- Answer incoming calls and respond to customer’s emails as well as other social media platforms in a professional, efficient and effective manner.
- Providing customers with the organization’s service and product information
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Recording details of comments, inquiries, complaints, and actions taken
- Manage and resolve customer queries, complaints as well as provide the relevant feedback to customers.
- Identify and escalate issues to the relevant Department manager or Head of Department
- Route calls to appropriate resources
- Other duties assigned
REQUIREMENTS
- Grade 12 or equivalent
- Proficiency in relevant computer applications
- 1- 3 years of experience in call centre environment
- Knowledge of customer service practices and principles
- Pay attention to detail
- Be diligent, timely and professional
- Strong listening, verbal and written communication skills