Your key responsibilities:
- Assist with the performance of inspections, maintenance and repairs on cranes and hoists at varied customer locations, as directed.
- Assist performing a general post-repair audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane.
- Document findings and make corrective recommendations to the customer including a written “Safety Notification” of any observed or known safety concerns, if appropriate. Determine customer’s intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs.
- Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation.
- Complete and provide proper electronic documentation utilizing the established company digital tools required for each service, obtaining the customer’s signature and acceptance.
- Generate sales leads during service calls and report to service office, following established guidelines
- Complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines
What should you bring?
For this role we are looking for a person who is motivated to drive own professional performance and to take responsibility for continuous learning and self-development. It’s also crucial that you are committed to behaviours that meet highest ethical standards and you are focused on cooperation and responding to the needs of customers.
We also expect you to have:
- Grade 12 (NQF level 4)
- 1 years technical work experience
- Electrical trade – beneficial
- Accreditation as Lifting Tackle Inspector (LTI) – beneficial
- Excellent level of computer literacy on complete Microsoft Office Behavioural Competencies
- Thinking in terms of profit and loss
- Ability to make timely effective decisions
- Building respect and managing conflicts constructively
- Openness to effective two-way communication, including feedback