Key Performance Areas:
- Customer and sales management
- Administration and control
- Order Management
- Ensure any discrepancies are followed up with rep or customer prior to order capture
- Ensure minimum order value/quantity is adhered to
- Ensure all customer/order queries, are appropriately resolved and communicated
- Ensure all orders are correctly routed and that all special requests for delivery or collection are actioned as per Depot procedure
- Forward credit held orders listing to Accounts Receivable department prior to the delivery run and advise buyer when an account is on hold
- Establish and maintain contacts within depots to ensure service requirements are met
Experience Required:
- 2 years call centre experience inbound and outbound essential
- FMCG industry experience advantageous
- Computer literate – MS Office
- Knowledge of SAP
Qualifications:
- Completed Grade 12 (Matric) essential
- Call Centre certification
Competencies:
- Remain composed and resilient
- Deliver customer service
- Communicate clearly
- Govern and follow rules
- Flexible and open to change
Closing Date 31 October 2023