The above position is vacant at CashMaster in Waltloo (Midrand), reporting to the Call Centre Manager/CRM Manager.
Providing a professional and efficient service to customers handling of incoming telephone calls. He/she also has the responsibility of dealing with customers who prefer to contact the company through the Internet (e-mails), text messages, or any other electronic medium.
Minimum Requirements:
- Must possess good communication skills, especially for listening. This is necessary in a bid to ensure a clear retrieval and passage of information to customers.
- Must have good interpersonal skills to always enable an easy flow with customers.
- Must be able to multi-task and manage time properly and effectively.
- Must be able to adapt to different situations and individuals.
- Ability to prioritize in the face of multiple tasks or assignments.
- Ability to work as part of a team.
Core Competencies
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills.
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
Skills
- Analytical
- Communication
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
- Service orientation
Closing Date 08 November 2023