We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor…
Job Description:
- Moderate all customer reviews and respond to email queries in English.
- Meets or exceeds quality and productivity goals assigned by management.
- Demonstrates clear and polite written and oral communication.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
- Follows company policies and processes in order to process customer requests appropriately.
- Demonstrates knowledge and use of departmental resources, policies, and procedures.
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
- Proactively communicates system and process issues, and customer feedback trends to management.
- Exceeds customer expectations by going above and beyond.
- All other duties as assigned.
What we require:
- Grade 12 or NQF Level 4.
- Criminal and credit clear.
- Strong command of the English language.
- English written and verbal fluency, suitable for an international client.
- Willing to work evening shifts/weekends.
- Exceptional customer service experience.
- At least 6 months call centre experience.
- Previous international call centre experience for at least 6-12 months highly advantageous.