The main purpose of the role is to ensure that all administration pertaining to workshop process is dealt with efficiently.

Reporting: This position reports to Admin Team Leader.

Job Objectives:

• Ensure that Warranty and Maintenance claims are submitted timeously in accordance with the warranty binder and maintenance procedures.
• Ensure zero rejection rate.
• Ensure parts are disposed of in accordance with directives and policies.
• Ensure that all parts in the claim store is clearly marked according to relevant procedures.
• Ensure the accuracy and back-up of all relevant documentation including but not limited to job cards e.g. photos, protocols, defect reports, sublet invoices etc.
• Ensure jobs are costed within VST parameters.
• Make sure all sublet invoices are loaded on job cards and forwarded to finance for payment.
• All job cards must be signed off by the Line Manager.
• Opening and processing of job cards for repairs, maintenance and servicing.
• Ensure information on job card received from workshop include all relevant information e.g. registration number, chassis number, kilometre reading etc.
• Recording service type, e.g. basic, annual etc.
• Record any other faults e.g. brake lights not working, vehicle overheating, etc.
• Transferring all relevant information onto job card on computer.
• Carry out credit checks.
• Ensure that job card is allocated to correct account i.e. customer, warranty, maintenance contract.
• Ensure that job cards are signed by Driver/owner or relevant responsible person.
• Outwork/sublet orders.

Qualification & Job Experience:

• Matric / N3 or equivalent.
• Computer Skills.
• SAP/GDS Fusion.
• Strong administrative background

Key Competencies:

• Good administrative ability.
• Attention to detail.
• Work well under pressure.
• Customer focused.
• Good communication.
• Administration skills.
• Take Initiative.
• Team player.
• Quality orientated.
• Stock control (Warranty).
• Good time management.
• Honesty and Integrity.