Position Description
The main purpose of the role is to ensure that all administration pertaining to workshop process is dealt with efficiently.
Reporting: This position reports to Admin Team Leader.
Job Objectives:
- Ensure that Warranty and Maintenance claims are submitted timeously in accordance with the warranty binder and maintenance procedures.
- Ensure zero rejection rate.
- Ensure parts are disposed of in accordance with directives and policies.
- Ensure that all parts in the claim store is clearly marked according to relevant procedures.
- Ensure the accuracy and back-up of all relevant documentation including but not limited to job cards e.g. photos, protocols, defect reports, sublet invoices etc.
- Ensure jobs are costed within VST parameters.
- Make sure all sublet invoices are loaded on job cards and forwarded to finance for payment.
- All job cards must be signed off by the Line Manager.
- Opening and processing of job cards for repairs, maintenance and servicing.
- Ensure information on job card received from workshop include all relevant information e.g. registration number, chassis number, kilometre reading etc.
- Recording service type, e.g. basic, annual etc.
- Record any other faults e.g. brake lights not working, vehicle overheating, etc.
- Transferring all relevant information onto job card on computer.
- Carry out credit checks.
- Ensure that job card is allocated to correct account i.e. customer, warranty, maintenance contract.
- Ensure that job cards are signed by Driver/owner or relevant responsible person.
- Outwork/sublet orders.
Qualification & Job Experience:
- Matric / N3 or equivalent.
- Computer Skills.
- SAP/GDS Fusion.
- Strong administrative background
Key Competencies:
- Good administrative ability.
- Attention to detail.
- Work well under pressure.
- Customer focused.
- Good communication.
- Administration skills.
- Take Initiative.
- Team player.
- Quality orientated.
- Stock control (Warranty).
- Good time management.
- Honesty and Integrity.