Purpose of the Role:
The Counter Salesperson is the first point of contact when clients enter our store and is required to provide excellent customer service. Incumbent is responsible for answering customer queries and resolving all their queries professionally to ensure maximum customer satisfaction.
Responsibilities:
- Greeting customers and taking orders
- Possessing excellent product knowledge to inform and increase sales
- Following up on orders to prevent delay and frustration
- Ensuring a clean and tidy counter
- Ensuring that each customer leaves the store satisfied
- Assist all customers at the counter with their queries
- Treat all customers with respect and courtesy
- Provide quotations & assist with queries
- Ensuring that specials and brochures are up to date that are on the trade counter
- Additional responsibilities deemed necessary by management
- Manage all back orders on all the above entered orders and follow up regularly
- Advise customers of stock availability
- Regularly monitor all quotes given
- Assist as and when required
Requirements:
- Matric (Grade 12) or equivalent
- Experience in a consumer / retail environment
- Must come from an Electrical background
- Excellent attention to detail
- Maintain good time management
- Good communication and Interpersonal skills
- Good organizational and admin skills
- Electrical qualification an advantage
- Strong team spirit
- Excellent verbal and oral communication skills
- Ability to work in a high-pressure environment
- Customer service and good interpersonal skills