Introduction
The job incumbent is responsible for making contact with existing and/or potential clients who could benefit from our services within Testing, Inspection and Certification. The call centre agent will support the business developer by securing appointments with the clients through various channels of communication
Minimum Requirements
- Graduate from High school or secondary education
- Microsoft excel
- Outlook
- Chat channels
- CRM
- Dialler navigation
- Data capturing
- Telephony ethics
- Objection handling
- Selling & Closing technics
Job Specification
Duties and Responsibilities
Communication
- Be polite and never speak over the customer, always listen with an intent to understand and not to respond
- All calls are to start in English unless there is a valid reason why the call started in a different language
- Have constant communication with BDs regarding appointments scheduling