Job Purpose:
Conduct pro-active pre-legal debt collection and administration activities in order to make debt repayment arrangements with members for accounts in arrears or where members are in default of contractual arrangements Communicate with Employer Groups with regards to short / non-deductions from members’ salaries. Relationship building with external stake holders (Employer Groups) to reduce arrears and to be pro-active to prevent arrears.
Job Outputs:
Sound relationships with external parties
Sound relationships with internal parties
Verify and update the database with correct client information
Receive and analyse queries
Identify and negotiate appropriate action within delegation of authority
Follow up on payment arrangements not kept
Communicate payment demands, arrangements and consequences
Recommend Recalculations, restructures
Arrears collections on Iemas loan products including unsecured loans •
Debtor’s enquiries and journals
Member account maintenance
Taking responsibility of allocated Employer Groups
Journal processing
Section 129 process Management
Payments of various accounts
Qualifications:
Grade 12 with Mathematics and Accounting
Call Centre qualification is an advantage
Credit Management or Debt Collection qualification is an advantage
Experience:
2 years’ call centre experience (inbound and/or outbound)
2 years’ debt collection experience
Knowledge and Skills:
Listening skills
Communication skills
Multi-lingual including English
Excellent communication skills
Assertiveness and negotiation skills
Code 8 drivers’ license
Computer literate (MS office & Excel)
Sound knowledge of the applicable debt collection and legal proceed
Closing Date 30 November 2023