Job Purpose
To provide a seamless, smooth, warm and efficient service in the Reception/Guest Services area of the Hotel through checking in and checking out guests, settling all guest related queries, requests, problems and complaints whilst maintaining Hotel Policy and Procedures, Rules and Regulations.
Qualifications
Grade 12
Minimum Requirements
- Good interpersonal skills will be essential.
- Knowledge of Fidelio would be an advantage.
- Computer literacy would be an added advantage
- Special Training
- Opera training will be provided
Main Resposibilites
- To check guests in on arrival.
- To check guests out on departure.
- Manage Guests’ room accounts.
- Follow daily standard procedures.
- Take and direct telephonic enquiries and respond accordingly.
- Manage and execute customer service
- Responsible for role administration
- Contribute towards effective and harmonious working environment
- Attend required training and development