Key Output
- Correctly identify the needs of the customer.
- Process parts orders and backorders efficiently and effectively
- Provide feedback and status updates to the customer.
- Actively sell parts to customers – Tele Sales and pick up on leads to an potential sale
- Liaise with customers to generate quotes and follow with reason for rejections to be analysed!
- Follow up on all parts outstanding and provide/communicate progress to the customer, daily
- Create credit returns in line with the credit return policy
- Maintain all back orders and sales linked to outstanding purchase orders.
- Handling of Cash Sales / Credit Card Sales
- Relate to all SAP and CRM transactions / Internal and External customers
Qualification, Experience and Competencies
- Minimum Requirements: Grade 12.
- Relationship building skills.
- Very good business communication and interpersonal skills. Attention to Detail
- Ability to process orders accurately and timeously, Ability to sell the value.
- Make use of reference material, Passion for the brand.
- Ability to diffuse difficult situations effectively.
- Ability to provide options, Mechanical understanding.
- IMM qualification would be a recommendation, Basic business and financial acumen.
- Valid Driver’s License
- Performing After hours / Stand By duties
- BWE SAP SD Knowledge and Experience