Job Requirements
The job involves frequent mobility, with work in several depots, and at times on the train corridors.
To carry out technical support and maintenance on 24/7 shift & on-call basis (night, day, weekend)
Educational Requirements
- Minimum National S4 Diploma. qualification in Electrical/Electronic Engineering
- Computer literate (Word, Excel, PowerPoint)
- Able to communicate affectively across all levels. English fluency
Desired Knowledge / Experience
Minimum experience required:
- Industrial background with 2 to 3 years’ experience preferably in the railway industry or
- Technical background with 2 to 3 years’ experience preferably in the railway industry
Profile :
- Flexible and Adaptable. Can adapt to new ideas, new issues.
- Conscientious. Meets proposed deadlines with ability to work under pressure.
- Team Player. Supports team members, Spirit of “Team Trust Action”.
- Desire to learn and develop.
- Decisive. Obtains and uses necessary information to make decisions. Refers decision to others when appropriate.
- Ability to Coach Others. Occasionally share skills/information to others.
- Self-Motivation. Is inspired by the job in hand and inspires others to achieve agreed goals.
- Logical and organized.
- Autonomous
Measurement
- Achievement of QCD Commitments and EHS.
- Demonstrate good understanding of customer- supplier relationship.
- Respect of EHS and Quality policies.
- Continuous improvement of tasks executions.
- Technical performance for customer corrective and preventative team
- 24 hours repairs for any defect upon receiving the train for repairs.
- Right Diagnosis of the repair to be done to solve the defects.
- Root cause investigation of complex failures.
- Understanding of the Train sub-systems and reading of train schematics.
- Ability to train and coach the customer technicians on fault finding.
- Autonomy, Spirit of “Team Trust Action”
- Help desk Measurement.
Responsibilities
Technical Support
- Support/Interface with Engineering Department for the analysis of all data coming from the field for the purposes of resolution of technical problem on the on trains.
- Reporting of all the anomalies found in commercial service and organization of the same in official reports to be sent to all company function • Interface with the customer and the technical fleet management to deal with all emergencies possible arising during the commercial service.
- Support the customer in corrective and preventive maintenance execution by:
- Coaching and training the customer on executing maintenance task, following procedures delivered by Gibela Engineering team upon request.
- Answering to all requests addressed by the customer – by call or directly at technical support desk.
- Train preparation, all levels of diagnostic on trains/CFM or use of on-board computerized equipment/working manuals, troubleshooting guide and train system knowledge.