Purpose of the Job
The successful candidate must warmly welcome visitors and effectively manage the switchboard to ensure that calls are correctly and efficiently routed and that messages are delivered to the right staff without delay. Key performance areas will include switchboard management and reception.
Job Objectives
- Answer all incoming calls, provide detailed and relevant information to the caller and transfer the call to the appropriate source if requested.
- Relay messages to the proper location within the organization, which may entail writing down the contact details of the person who called and providing it to the relevant individual.
- Manage boardroom bookings.
- Receive all company mail and deliver it to the right person
- Maintain and update company’s phone directory and ensure switchboard systems work effectively at all times.
- Conduct administrative tasks.
- Keep a safe and clean reception area by complying with procedures, rules, and regulations.
- Assisting clients with stock collections and payments.
Qualifications
Essential
- Grade 12 qualification
Experience
Essential
- 1+ year experience as a receptionist and working with switchboard.
Knowledge and Skills
- Knowledge of switchboards and phone systems
- Excellent telephone etiquette and good language skills
- Good communication skills both verbal and written.
- Punctual and must be able to work under pressure
- Fluent in English as well as at least one other official language
- Computer-literate (Excel/word)
- Excellent typing skills
Closing Date: 2024/01/07