Job Advert Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist for our Service Department. As one of the faces of our dealership, you will be responsible for providing exceptional customer service, operating and managing all incoming aftersales calls, and ensuring that our customers’ needs are met promptly and efficiently.
You should possess excellent communication skills and be able to work effectively in a fast-paced environment. Additionally, you should have a positive attitude, be detail-oriented, and have a passion for delivering outstanding customer service.
If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity!
Minimum Requirements
- High school diploma or equivalent
- Previous experience in the automotive industry preferred
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Detail-oriented with strong organisational skills
- Positive attitude and willingness to learn
- Proficient in computer applications and software
Duties and Responsibilities
- Answering, screening and handling of telephone calls/queries
- Ensure messages are accurately recorded and passed on
- Maintain & update telephone directories and dealership lists
- Maintain a schedule of all key personnel
- General correspondence & administration
- Ad-hoc duties as required