PERFORMANCE MEASUREMENTS
1. Calls are completed effectively and timely in accordance with schedules.
2. Assigned tasks and functions are completed in accordance with established standards, policies, and procedures.
3. Good working relations exist with internal and external clients and clients concerns are promptly addressed and problems effectively resolved.
4. Required calls are complete and current.
5. Management is appropriately informed of area activities and of any significant or recurring problems.
6. Good working relations exist with all Broll staff.
EDUCATION/CERTIFICATION:
Matric.
Call Centre Certificate
REQUIRED KNOWLEDGE:
minimum of 1 year call centre experience (inbound & outbound)
ABILITIES/ATTETUDES:
Able to work-day and night shifts on a 24 hour and 365 days basis.
Able to work well independently.
Good problem-solving skills.
People orientated, Ethical, Motivated.
Approachable, Quality awareness, Reliable, Assertive, Adaptability
Solid oral and written communications abilities.
Be able to communicate effectively at all levels.
Able to work under pressure.
Good time management.
Accuracy.
Need to be on time all times.
Able to work after hours when necessary.
Must be able to get to work on all shift patterns – Own transport would
be an advantage.
Must be fluent in English.
Must be able to speak and understand Afrikaans