Key Responsibilities
- Answering all incoming calls within three rings
- Reporting of telephone system faults to the relevant supplier
- Printing of daily reports from the telephone management system
- Sorting of Company mail to the correct person\department
- Compiling the company mailbag
- Welcoming and announcing visitors to the correct person
- Distribution of messages to the correct person within the performance standard time
- Filing of reception documents
- Liaising with callers in a professional, courteous and respectful manner
- Updating the extension lists and distribution to all staff
- Allocating and programming of persons to extension numbers
- Liaising with service providers- quotes / maintenance
- Monthly grocery shopping
- Weekly stock take
- Liaising with maintenance team and ensuring all job functions executed
- Maintenance of building ensured
Minimum Requirements
- Minimum requirement is a Matric (Grade 12)
- Strong communication skills – Excellent command of the English language
- Customer Centric Personality
- Computer Proficient
Skills
- Communication – Written & Verbal
- Customer Focus
- Problem solving
- Telephone handling skills
- Multi-Tasking