Responsibilities:
- Provide support, assistance and resolution in line with the iStore trading hours
- Achievement of targets
- Adherence to contact centre processes and procedures
- Handle complaints, answer queries and provide support and general information
- Be fully conversant with the Core Group’s client care and client satisfaction policies and service level undertakings
- Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations
- Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
- Technical support: Resolving technical issues telephonically and possibly researching technical issues
- Status queries: Assist customers with queries on all repairs in progress
- Call logging all incoming telephonic requests
- Customer service
Requirements:
- Matric Certificate
- South African ID
- At least 1 year of experience in a Call Centre
Key Attributes:
- Professional
- Friendly
- Confident
- Empathetic
- Good verbal and written skill
- Good Telephone etiquette
Closing Date 01 February 2024