Job Purpose
To provide technical support to the customer during commercial service, during preventive and corrective maintenance before and after warranty.
Job Requirements
The job involves frequent mobility, with work in several depots, and at times on the train corridors.
To carry out technical support and maintenance on 24/7 shift & on-call basis (day, night, weekends).
Minimum Requirements
- National Diploma (S4) qualification in Electrical/Electronic Engineering.
- Industrial/ Technical background with 2 to 3 years’ experience preferably in the railway industry.
- Computer literate (Word, Excel, PowerPoint).
- Ability to communicate effectively across all levels. English fluency .
- Flexible and Adaptable. Can adapt to new ideas, new issues.
- Conscientious. Meets proposed deadlines with ability to work under pressure.
- Team Player. Supports team members, Spirit of “Team Trust Action”.
- Desire to learn and develop.
- Decisive. Obtains and uses necessary information to make decisions.
- Ability to Coach others (occasionally share skills/information with others).
- Self-Motivation. Is inspired by the job at hand and inspires others to achieve agreed goals.
- Logical and organized.
- Autonomous.
Main Responsibilities
- Supporting/Interfacing with Engineering Department for the analysis of all data coming from the field for the purposes of resolution of technical problem on the on trains.
- Reporting of all the anomalies found in commercial service and organization of the same in official reports to be sent to all company function • Interface with the customer and the technical fleet management to deal with all emergencies possible arising during the commercial service.
- Supporting the customer in corrective and preventive maintenance execution by:
- Coaching and training the customer on executing maintenance tasks, following procedures delivered by Gibela Engineering team upon request.
- Answering to all requests addressed by the customer – by call or directly at technical support desk.
- Train preparation, all levels of diagnostic on trains/CFM or use of on-board computerized equipment/working manuals, troubleshooting guide and train system knowledge.
- To troubleshoot and repair the GIBELA Rolling Stock, in line with specified Quality procedures. This will require manual work and sometimes working on powered up trains in a safe and controlled manner.
- To carry out such work in accordance with strict Health & Safety procedures as laid down by legislation and the Company Health & Safety policies.
- To carry out train preparation, all levels of diagnostic and work arising involving the use of onboard computerized equipment/working manuals, troubleshooting guides and train system knowledge.
- To undertake other duties as specified by the Team Leader and Depot Manager.
- To adhere to Company procedures especially in relation to Quality and Health & Safety.
- To read reports and manuals as and when required.
- To report accidents/incidents, and the work done to repair the Trains.
- To drive company vehicles when required and applicable
- To obtain and maintain a Depot Track Competence license.
- To train new members of the team.
- To assist the Reliability team and the Field Engineer to understand the root cause of complex failures.
Measurements (KPI’s)
- Achievement of Quality Cost Delivery Commitments and EHS.
- Demonstrate good understanding of customer- supplier relationship.
- Respect of EHS and Quality policies.
- Continuous improvement of tasks executions.
- Technical performance for customer corrective and preventative team
- 24 hours repairs for any defect upon receiving the train for repairs.
- Right Diagnosis of the repair to be done to solve the defects.
- Root cause investigation of complex failures.
- Understanding of the Train sub-systems and reading of train schematics.
- Ability to train and coach the customer technicians on fault finding.
- Autonomy, Spirit of “Team Trust Action”
- Help desk Measurement.
Closing Date: 9 March 2024