Full job description
Beekman is searching for Technical Assistant to join the team in Pinetown. The purpose of the position is to check and manage the quality of all work completed before it leaves the branch as well as the daily planning of the workload and distribution of job cards.
Requirements and Experience
- Grade 12 or equivalent
- Management Certificate/ Diploma
- 5 years management experience in a workshop or similar role
- Valid driver license with a clean record
- Customer service and Sales experience of at least 5 years in a workshop environment
- Excellent communication skills
- Good computer skills and at least 3-4 years working experience on a recognized in-house system (Pastel/ Automate/Quick books etc.
- Minimum of 5 contactable work references
- Time management and attention to details skills
- Ability to work in a high-pressure environment.
- Clear criminal record
Duties and responsibilities
- Effective stock control of the depot in conjunction with the Depot Manager
- Managing the workshop in the depot and increase productivity.
- Check and manage the quality of all work completed before it leaves the depot
- Responsible for Counter and Telephonic sales and the related invoices/feedback.
- Technical assistance and feedback to customers
- Submission of warranty claims and resolving customer complaints
- Relationship building with all productive staff and monitoring training requirements
- Meeting Sales targets and budget as set by Head Office from time to time in conjunction with the Depot manager
- Daily planning of the workload and distribution of job cards – pro-actively checking for parts availability for next day jobs
- “Hands-on” working knowledge of productive staff’s roles and job functions is a must
- Onsite fitments at dealerships in the surrounding area
- Directly responsible for the safe-keeping and control of stock at the depot
- Responsible for always keeping the daily stock movements up to date on the in-house system and completing stock takes in an accurate and timeous manner.