Full job description
Job Description
To contribute to the performance of the Call Centre through accurate order taking and monitoring, customer liaison and communication with internal functional departments
Key Responsibilities
- Processing of orders according to the information received from customers
- Ensure pricing on captured orders are correct
- Ensure queries, complaints, concerns resolved or escalated as per procedure
- Ensure daily filing is done according to departmental requirements
- Ensure that all reports are completed and communicated
- Workflows completed as per system requirements
- Ensure that clients’ needs are met according to their expectations
Qualification Requirements
- Grade 12 with numerical ability and PC Literacy
Experience Requirements
- At least 2 years’ experience in FMCG sales environment
- At least 2 years’ experience in the field of sales administration, executions or call centers
Other Requirements
- Pressurised environment
- 6-day position
- Required to work Saturdays, Sundays and Public Holidays when required.
- Ability to work in a team environment to achieve daily deadlines.
Key Outputs
- Business procedures, rules, and processes
- In house systems
- Product and portfolio
- Assertiveness
- Communication skills (written and verbal)
- Numerical ability
- Problem solving
- Innovation
- Teamwork
- Accountability
- Sense of urgency