Key Responsibilities
• Handle all customer enquiries and queries • Customer service and processing data – promptly respond to outbound/inbound calls and consistently uses the correct script per application status to obtain and verify data accurately (to process good quality accounts). • Administration – consistently keep up to date with credit admin policies and procedures, adhere to house rules. • Data Quality – proactively evaluate, update, obtain and process required information accurately, according to NCA requirements and risk policies and procedures.
Qualifications and Experience
Qualification/s: • Matric or equivalent qualification. Experience / Knowledge: • Previous relevant experience is advantageous.
Competencies
Technical: Essential Competencies: • Computer literate (Excel, Word). Behavioural: • High degree of self-discipline, personal drive and sense of urgency. • Excellent listening and communication skills. • Goal orientated. • High stress tolerance. • Team work. • Adapt to change quickly, in a fast-paced environment. • Honestly and trustworthy. • Punctuality and good attendance. • Display flexibility for other issues/tasks as they arise. • Motivate and support co-workers to attain team and department goals
Closing Date: