Duties:
- Service & repair systems to full working capacity.
- Maintain and follow warranty processors and procedures for all intended repairs.
- Assist with service related queries at hospitals or customer sites.
- Completion of paper work submissions and daily activity reports.
- Fill in and complete job cards for any service repairs, warranties or labour completed
- Communicate weekly visits and schedules to Hospitals
- Maintain & build good customer relationships
- Build relationships with service consultants for support on service activities.
- Assist with IPC and PAC system repairs if needed.
- Plan country trips to outline areas and regions to complete equipment inspections, services & repairs
- Assess,repair,service & provide reports over a wide range of equipment
- Fill out quotations for replacement parts and keep a track record
- Adhere to safety and quality standards on all Arjo products.
- Perform annual maintenance services on demo equipment
- Update & capture assessment and manage service records
- Complete quality field actions and provide reports
- Adequate stock control on service parts.
- Maintain company vehicle in good condition.
- Manage tools and testing equipment
- Maintain vehicle mileage log book.
The experience, qualification and skills you will need:
- Minimum of Grade 12 or equivalent.
- Technical and mechanical mindset.
- Relevant tertiary qualification will be an advantageous.
- Basic computer literacy skills in MS Excel and Outlook.
- Valid driver’s license (Code 08/EB) and PDP would be an advantage.
- Minimum experience in driving company vehicle of at least 2 years.
- Ability to work independently
- Excellent time management skills.
- Understanding of Arjo products.
- Customer Service Orientated.
- Must be available to work after hours on adhoc basis.
- Must be available to travel nationally when needed or required
- Solid business acumen
What we will offer in return
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.