As a General Assistant, you will play a key role in ensuring our customers have a pleasant shopping experience. You will assist customers in locating items, answering questions, processing payments, and maintaining a clean and organized store environment. Your friendly and helpful attitude is essential in providing excellent customer service and promoting a positive image for our store.
What you’ll do
This is a list of tasks that you will be responsible for doing on your days at work.
- Share accurate information about products, help customers choose, and show how to use them
- Solve customer problems and make sure customers are happy with the service
- Greet customers, offer help, and answer questions with a positive and friendly attitude
- Tell customers about sales and special offers to make shopping better
- Ensure customer satisfaction through excellent service
- Handle cash and card payments, issue receipts, and process refunds and exchanges correctly
- Receive deliveries, organize products, and keep track of stock
- Put products on shelves neatly and make sure they are always available
- Quickly restock items that are sold out
- Properly dispose of store and storeroom waste and put it in the skip bin
- Assist with stock takes
- Follow safety, security, and environmental rules, policies, and procedures, including what to do in emergencies
- Cleaning of designated areas such as storeroom, kitchen etc.
Preferences
Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
- Potential Work Performance Assessment Battery
Questions required for application
- In which area do you currently live? (Please be specific in providing the suburb, district or city)
- Have you previously worked in a customer-facing role?
- Do you have experience with stock takes?
- How do you handle a situation where a customer is not satisfied with a product?
- What steps do you take to keep shelves and fridges full and tidy?
- What do you do if you notice a price label is incorrect?
- Have you used a cash register or computer-based point of sale (POS) system before?