Specific Role Responsibilities
The responsibilities of a Technician include the following tasks:
- To carry out diagnostic work and support mechanics as instructed by the Foreman
- To provide advice and support to mechanics on technical matters
- To carry out fault diagnosis to aid and speed vehicle servicing
- To ensure diagnostic equipment is used for vehicle examinations
- To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers’ time
- To ensure standards maintained with vehicle care and safety whilst performing functions
- To ensure vehicles are returned to the customer after service in a neat and clean condition
- Ensure diagnosis leads to most cost-effective and accurate remedy to fault or customer complaint
- To recommend purchase of capital equipment
- Admin functions:
- To complete forms and documentation included in the company’s service routine
- To draft and prepare any reports required
- Ensure effective communication with staff, across departments, with customers and service providers
- Willingness to participate in marketing campaigns when required for the furtherance of the business.
- IMPORTANT – Standby and the responsibility thereto is a compulsory function of this position and no relaxation on this will be accepted.
Qualifications and Experience
Minimum requirement:
- Minimum 5 years’ experience working as a Diesel Technician on commercial vehicles.
- Qualified Diesel Technician
- Valid driver’s licence
- MAN Truck Experience advantageous
Skills and Personal Attributes
Minimum requirement:
- Mechanical insight and expertise
- Problem solving and commercial vehicle fault finding skills.
- Mental alertness
- Have sound English communication and writing skills to accurately record findings and work on job cards.
- Meticulous
- Customer orientated
- Team player and Interpersonal competence
- Decision making and action orientated.