Service Delivery Management:
- Ensure performance requirements are met (SLA’s and performance management)
- Maintain an accurate record of all maintenance documentation, warranties, licences
- Ensure the safety and maintenance of all assets and equipment.
- Establish and maintain a good working relationship with the management and staff.
- Ensure compliance with regulatory requirements.
- Collaborate with suppliers, and contractors to ensure customer needs are met.
- Do minor repairs to all electrical equipment.
- Ensure the maintenance stores and stock rooms are clean at all times
- Conduct stock control and check stock levels as prescribed.
- Attend to associated electrical defect sand installations
- Be on standby duties as and when required
- Inspect the electrical and power tools on a monthly basis, document the inspection and file the paperwork in the site H&S file
Customer Focus:
- Work with teams to develop and maintain a customer-focused attitude toward activities
- Interact with clients to provide and process information in response to enquiries, concerns and requests about services
- Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
- Attend to and resolve all client queries timeously or escalate when necessary
- Follow up and follow through on all escalated queries timeously
- Manage conflict
Reporting:
- Prepare weekly/monthly reporting within set timeframes for submission to your Manager as requested
- Update and maintain all relevant records
Code of Conduct:
- Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken
- Take responsibility for one’s own performance
- Promote TFS’s & EY image and corporate citizenry through deliberate and co-ordinated activities
- Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position
- Ensure TFS ethical values are adhered to
Skills and Competencies
- Knowledge of electrical equipment, materials and suppliers used in facilities management.
- Have a good knowledge of machine tools, general maintenance.
- Negotiating skills
- Time Management Skills
- Supplier/Sub-Contractor management
- Experience with electrical systems required
- Excellent skills with common hand and power tools
- Familiarity with building layouts and infrastructures
Hospitality and customer centric focus
Qualifications
- Matric
- NQF Level 4 electrical/technical qualification
- Minimum 5 years’ electrical experience in a similar environment