As the Bench Technician you will be responsible for:
Essential Duties and Responsibilities:
- Service & repair IPC & PAC equipment to full working capacity.
- Schedule and attend onsite customer services and repairs
- Fill in and complete job cards for any service repairs, warranties completed
- Prepare and regularly track service intervals for IPC & PAC systems
- Accurately diagnose and troubleshoot technical issues in a timeous manner.
- Plan trips to outline areas to service equipment and attend to service related queries.
- Maintain high levels of service and technical support to all customers
- Fill out service certifications for equipment serviced
- Ensure software calibrations are updated with latest versions
- Maintain adequate stock control management for planned repairs and services.
- Complete warranty repairs and provide inspection reports to QRC
- Complete field actions or as required by the quality team
- Maintain and follow up on warranty processors and procedures for all intended repairs.
- Assist with queries at hospitals and customer sites.
- Maintain good customer relationships
- Complete daily activity & reports on a daily basis or as required by supervisor
- Maintain company vehicle in good condition.
- Keep records on vehicle mileage and route planners
- Adhere to safety protocols and quality standards on all Arjo products.
Knowledge and Experience:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- Minimum of Grade 12 or equivalent.
- Relevant tertiary qualification will be an advantage.
- Strong electronic & technical mindset.
- Basic computer literacy skills in MS Excel and Outlook.
- Valid driver’s license (Code 08/EB)
- Minimum experience in driving company vehicle of at least 2 years.
- Ability to work independently. Excellent time management skills.
- Excellent communication skills.
- Understanding of Arjo products will be an advantage
- Attention to detail.
- Customer Service Orientated.
- Organized.
- Must be available to work after hours on adhoc basis.
- Must be available to travel nationally when needed or required.
Skills and Attributes
- Energetic
- Team worker & player
- Excellent time management skills
- Solid business acumen
- Planning and prioritizing of tasks
- Adhere to deadlines, policies & procedures
- Punctual