Specific Role Responsibilities
Main Job Activities:
1. Sales & Marketing Activities:
- Ensure agreed targets are met
- Assist in all marketing activities, informing customers of special parts sales or promotions
- New account prospecting – formulate sales strategy
- Effectively utilize prospecting system
- Maintain an effective data base management system
- Formulate a sales strategy
- Quotations prepared using dealership procedures
- Effectively communicate with parts team on new customer information
2. Customer Care:
- Conduct all transactions with customers professionally
- Ensuring a positive image of the Brand/Dealership
- Ensure accurate identification of customers’ needs
- Ensure customers’ orders/quotations are processed speedily and accurately
- Maintain effective communication with existing and prospective customers
- Queries to be handled efficiently and courteously
- Follow up and feedback on parts on back order
- Follow through from order until delivery to customer
3. Product Knowledge:
- Knowledge of customer base
- Ensure all product knowledge training is attended
- Ensure all MBSA standards are known and adhered to
- Stay abreast of new developments in market place
- Understand Parts Warranty procedure
3. Administration:
- Adhere to company credit procedures
- Call sheets completed timeously
Qualifications and Experience
Education & experience:
- Minimum Grade 12
- Computer Literate (preferably experience in the use of Kerridge)
- 3-5 years’ experience in the same or similar position. Certified Sales Executive MB qualification an advantage.
- Knowledge of motor industry a MUST (Mercedes – Benz)
- Driver’s license
Skills and Personal Attributes
Skills & personal attributes:
- Integrity
- Team work
- Negotiation skills
- Follow through skills
- Self-driven and resilient
- Customer responsiveness
- Ability to cope with pressure
- Interpersonal skills (emotional maturity / cross functional collaboration)
Closing Date: 2024/03/22