What will you do?
- Be responsible for inbound/outbound telephonic communication with our client base.
- Action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures and ensure customer needs and business objectives are met.
- You will also ensures the quality of service exceeds the customer’s expectations and establish constructive relationships with client base.
- You will also utilise the IT system accurately and ensure that all queries are answered effectively.
- You will be responsible to refer calls to the appropriate departments only if you are unable to solve the query appropriately.
- And finally you will provide accurate product information to clients in line with standards and protocols.
What will make you successful in this role?
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and
exceptional service - Demonstrate teamwork as a valued team player Assess own performance through seeking timely and clear feedback and request training where appropriate
- Contribute to innovation by finding faster and more accurate ways of working
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures
related to area of specialisation - Build and maintain stakeholder relationships
- Address customer needs in order to meet or exceed customer expectations
- Act responsibly with work related resources to contribute to cost containment
- Resolve customer queries received through inbound calls
- Answer inbound calls in the eBucks call centre to provide product and service information to customers
Qualification and Experience
Degree or Diploma or Grade 12 with 1 to 2 years related experience.
Knowledge and Skills
Customer Service
Team Support
Administration
Quality, compliance and accreditation