Specific Role Responsibilities
Job Outputs:
- Demonstrate a high level of customer service at all times.
- Process domestic and international car rental quotations and reservations.
- Demonstrate accurate and current knowledge of products, services, promotions, terms and conditions, processes, rental policies and other general knowledge necessary to perform duties.
- Maximise opportunities to sell rental products and services and use up-selling techniques to promote sales and achievement of departmental targets and goals.
- General information distribution and after sales service.
- Conflict resolution
- Record keeping
- Liaise with internal departments.
Qualifications and Experience
Minimum Experience
- 2 years Customer Service/Call Centre experience
Minimum Qualification
- NQF level 4 (Matric or equivalent)
Minimum Requirements
- Computer literate with an intermediate level of comfort with Excel and Outlook.
- A valid, unendorsed drivers’ license.
Skills and Personal Attributes
Competencies
- Excellent communication skills
- Able to effectively do a needs analysis with customers.
- Listening skills
- Customer Service skills
- Selling skills
- Discipline, compliant to rules and procedures.
- Adaptable: fast learner and shows positive response to change.
- Attention to detail, accurate.
- Persuasion
- Rapport-building skills
- Time management
- Able to display patience and tolerance
Personal Attributes
- Customer centric
- Consistent, particularly in the application of skills, knowledge, attitude & talents.
- Target orientated
- Patient
- Team player
- Observant
- Resilient: must be able to work under constant measurement and pressure.
- Positive
- Integrity
- Self-motivated
- Self-confident
Closing Date: 2024/04/08