The receptionist is responsible for providing secretarial, clerical, and administrative support in the company in an effective and efficient manner
Primary Objectives:

• Professionally answer telephone, screen, and direct calls
• Take and relay messages accurately.
• Provide information to callers and resolve queries.
• Greet persons entering organisation and direct persons to correct destination.
• Deal with queries from the public and customers.
• General administrative and clerical support
• Receive deliveries or parcels at Reception area.
• Completing of waybills and handing it over to the Warehouse department
• Tidy and maintain the reception area.
• General housekeeping
• Assist with tea and coffee duty when required.
• Opening the front door for customers when they’re carrying heavy loads.
• Other duties as specified by your Line Manager

The candidate must possess the following capabilities:

• Adept in Technology
  • Ability to effectively navigate and use a Windows based PC/Notebook
  • Microsoft Word: Basic Word & Excel features
  • Microsoft Outlook: Sending/receiving emails, out of office settings, attachments.
  • MS Teams: Sending/receiving messages.
  • IT Product Knowledge & Staying up to date with market changes within the IT environment.

• Effective Communication / Interpersonal Skills
  • Clear, professional communication
  • Getting back to stakeholders timeously
  • Manage expectations with stakeholders
  • Teamwork
  • Selling skills & techniques
  • Negotiation Skills
  • Objection Prevention

• Organising Skills
  • Prioritising of tasks
  • Planning and organising
  • Time Management

• Active listening Skills
  • Listening to customers and directing calls to correct departments
  • Listening to and effectively analyse problems as they arise
  • Proactively find solutions to problems using all available resources
  • Knowing when to ask for help
  • Ability to work under pressure

Skills & Competencies (general job knowledge and skill sets)
 

• Situation analysis
• Demo skills
• Strong customer relationships
• Post-Sale Relationship Management
• Negotiation and Closing Techniques
• Motivated by Additional Sales
• Not afraid to cold call customers
• Attention to detail
• Flexibility
• Results Orientation
• Continuous Learning
• Well-disciplined individual
• Friendly and helpful individual

Education/Qualification

• Matric
• 3 – 5 years reception, administration experience

Skills and Competencies

• Friendly and helpful individual
• Attention to detail.
• Ability to work under pressure.
• Well disciplined’ individual
• Knowledge of administrative and clerical procedures
• Knowledge of MS Office packages
• Knowledge of customer service principles and practices

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