Role Purpose
Provide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements (SLA) and legislative / compliance requirements.
Requirements
- 2 – 5years’ relevant experience
- Exposure to the insurance or financial services industry
- Employee Benefits experience (advantageous)
- MS Office Suite (Word, Excel)
Duties & Responsibilities
INTERNAL PROCESS
- Take ownership of all client service requests and ensure that it is resolved timeously and effectively.
- Capture data accurately on relevant systems according to Service Level Agreements.
- Provide relevant information and documentation as requested, in line with relevant guidelines.
- File and maintain all relevant documentation, enabling ease of access by team members.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to all relevant legislative / compliance requirements.
- Identify and report process and system failures and enhancements to improve client experience.
CLIENT
- Provide authoritative expertise to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order
to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of
responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and
provides exceptional client service.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and
stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new
ideas.
- Take ownership for driving career development.
FINANCE
- Contribute to the financial planning process within area.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the
appropriate forum.
Additional Information:
NB: This role is on a Pay for Performance remuneration structure.
Competencies
- Communication skills
- Interpersonal skills
- Time management skills
- Attention to detail
- Planning