Minimum Requirements
Education:
- A tertiary qualification (NQF 5 or above) with relevant business orientation.
Experience:
- 2+ years of experience in an administration environment.
- Experience in the policy administration environment would be beneficial.
- Call Centre experience would be beneficial to assist with telephonic enquiries.
Knowledge and Skills:
- A good business acumen.
- Knowledge of Financial institutions (advantageous).
- Computer Literate (MS Office Package).
- Have excellent administration skills.
- Display attention to detail and analytical skills.
- Have strong organisational skills.
Competencies:
- Ability to communicate clearly and effectively both verbally and in writing.
- Demonstrate good telephone etiquette.
- Have good problem-solving abilities.
- Be solution driven and take accountability and responsibility of own work.
- Deadline and target driven particularly in a production environment.
- Be adaptable.
- Have an ability to work within a teamwork environment.
- Have stress tolerance and resilience.
Duties and Responsibilities
Key Responsibilities
- Generate Counteroffer Letters, manual and system generated letters.
- Responding to customer enquiries (calls/emails) and resolving customer complaints professionally.
- Drafting of Underwriting correspondence e.g. letters, emails correspondence with reassurers and requirement letters.
- Handle Non-Disclosure inquiries.
- Handle HIV correspondence and to liaise with the Medical Officer.
- Trace and upload lab results.
- Taking ownership of service level standards and ensure they are reached consistently, accurately executing policies and procedures related to service delivery in Operations and other areas.
- Identifying and escalating priority issues.
- Data capturing of customer information, with a reduced element of error with accuracy and attention to detail in processing work.
Closing date: 2023/06/08