Qualifications
Minimum Qualifications
Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable
Experience Required
Digital & eCommerce, CHNW
Personal and Private Banking
3-4 years
Experience with in Voice Branch environment.
Additional Information
Behavioral Competencies:
Adopting Practical Approaches
Checking Details
Convincing People
Developing Expertise
Documenting Facts
Embracing Change
Establishing Rapport
Following Procedures
Making Decisions
Providing Insights
Team Working
Upholding Standards
Technical Competencies:
Active Listening
Call Reporting
Difficult Calls Management
Electronic Communications & Devices
Risk Identification
Telephone Caller Handling
Telephone Sales