RESPONSIBILITIES:
- Handle customer inquiries both telephonically and by e-mail
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Update existing customer information
- Process orders, forms, and applications
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Providing necessary feedback to Sales Representatives/ Customers
- Motivate innovative methods that ensure customer satisfaction is at the highest level with the Supervisor and implement accordingly.
REQUIREMENTS:
- Matric ,
- Computer Literacy,
- 2-3 years relevant experience,
- SAGE X3 experience added advantage