Job Purpose
To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.
Job Responsibilities
- Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy.
- Finalise client transactions by ensuring client signature for final product accepted.
- Improve performance based on management guidance and feedback.
- Obtain referrals from existing clients and in branch staff through collaboration.
- Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
- Assist and collaborate with segment colleagues (i.e. Relationship- and Business Banking) with activations to ensure new business opportunities are fulfilled.
- Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e. I know you strategy).
- Resolve client queries by following business procedure and keeping client informed.
- Educate clients on the product offering by presenting them with the relevant information.
- Maintain client relationships through world class service standards by listening and attending to client needs, keeping them in the loop and making things happen for them.
- Develop effective partnerships with clients by listening to client needs, asking questions and demonstrating an understanding of the client’s business & industry.
Minimum Experience Level
- Must have 3 year Retail Banking experience of which 1-2 years experience at Sales Consultant level. Exposure to Small Business Services clients.
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Leveraging a Winning Sales Strategy
- Advancing Sales Discussions
- Building Trusting Relationships
- Targeting Sales Opportunities
- Qualifying Sales
- Building Networks
- Driving for results
- Sustaining Customer Satisfaction
Closing Date- 14 November 2023