Purpose:
This position provides first line communication, monitor all incoming calls and ensure all customers receive a pleasant and courteous welcome.
Position Overview
Specific Role Responsibilities
Main Function:
- Ensure messages are correct and conveyed timeously.
- Update and distribute telephone lists to all Staff at Dealership.
- Communicate with all Staff.
- Control, monitor and record outgoing trunk calls and incoming reverse charge calls.
- Ensure Customers are directed to the employee to be visited / contacted.
- Ensure Customer’s comfort whilst in waiting period.
- Ensure all calls are answered promptly and pleasantly.
- Ensure cleanliness of reception area.
- Limit “hang-on” calls by offering call backs.
- Ensure paging system is on first call back after no reply.
Qualifications and Experience
- A minimum of 3 years receptionist experience is essential.
- A Receptionist certificate will be an added advantage
- Must have a clear Criminal Record.
- A minimum of Grade 12.
Skills and Personal Attributes
- Motor industry experience will an added advantage
- Must have excellent verbal communication skill
Closing Date: 2024/01/15